Legal
The terms on which you use this website and on which we provide the Fridai platform and implementation services. Where a signed agreement exists, that agreement takes priority.
Last updated 26 July 2026
These terms are between you and Fridai Ltd, a company registered in England and Wales (company number 17216140), whose registered office is Unit 3, Lamplight Way, Salford M27 8UJ ("Fridai", "we", "us"). By using this website you accept sections 1, 2, 6, 12, 13, 15 and 16. The remaining sections apply once you engage us to provide services.
Where we have signed a separate order form, statement of work, master services agreement or data processing agreement with you, those documents take precedence over these terms to the extent they conflict.
You may use this site to learn about Fridai and to contact us. You may not attempt to gain unauthorised access to it, interfere with its operation, scrape it at scale, or use it to send unlawful, misleading or abusive material.
Content on this site — including performance figures and case studies — is provided for general information. It describes outcomes achieved in specific circumstances and is not a promise of the same results for your business.
Fridai provides a data foundation, workflow orchestration, AI agents and a management platform, together with the implementation work needed to put them into your operation. What we will actually build, integrate and support for you is defined in your statement of work, not on this page.
We may improve, update or replace parts of the platform. Where a change would materially reduce functionality you rely on, we will tell you in advance.
Delivery timelines assume reasonable cooperation. Where a delay is caused by access, data quality or sign-off on your side, dates move accordingly.
Fees are set out in your order form, under either the Project or Subscription model, and once the build phase ends they move to the agreed maintenance fee. Unless stated otherwise, fees are exclusive of any applicable taxes and invoices are payable within 30 days.
Work outside the agreed scope is quoted and approved before it starts. We may charge statutory interest on late payment and, after written notice, suspend services on materially overdue accounts.
Fridai Ltd owns the platform, its agents, its underlying methods and everything on this website. You own your data and your business content. Configurations, workflows and integrations built specifically for you are licensed to you for use with the platform for as long as your agreement runs; the generic components and know-how within them remain ours to reuse.
You remain the controller of the personal data you connect to Fridai; we process it as your processor, on your documented instructions, under a data processing agreement. We do not use your operational data to train general-purpose models. Our handling of personal data is described in the Privacy Policy.
At the end of an engagement we will return or delete your data as set out in the data processing agreement.
AI agents produce probabilistic output. They are configured with human review at the points that carry risk, and their actions are logged, but they can be wrong. You are responsible for the decisions your organisation takes, including decisions informed or executed by agents within workflows you have approved. Do not use agent output as the sole basis for legal, financial, safety or employment decisions about individuals.
We aim for high availability but do not guarantee uninterrupted service on this page. Any service levels, support hours and response times that apply to you are those in your agreement. Planned maintenance is notified in advance where practical.
Fridai connects to tools you already run. We are not responsible for those tools, their availability, their pricing, or changes their vendors make to APIs. Where such a change breaks an integration, we will work with you to restore it as scoped work.
Each of us will keep the other's confidential information confidential, use it only for the purposes of the engagement, and share it only with people who need it and are under equivalent obligations. This survives the end of the agreement.
We warrant that we will provide the services with reasonable care and skill, using suitably qualified people. Except as expressly stated, and to the extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, or loss of goodwill. Our total liability arising in connection with the services is limited to the fees paid by you in the twelve months before the claim arose. These terms apply between businesses; if you are a consumer, your statutory rights are unaffected.
The term, notice periods and any minimum commitment are set out in your order form. Unless your order form says otherwise, engagements carry a minimum commitment: under the Project model, the full build phase stated in your order form; under the Subscription model, the first twelve months. Neither can be terminated for convenience during that period, because the work is scoped and resourced against it.
After the minimum commitment, either party may terminate for convenience on 30 days written notice, expiring at the end of a billing month. Termination of the ongoing maintenance fee ends hosting, monitoring and support for your live workflows, and those workflows will stop running at the end of the notice period.
Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 30 days, or becomes insolvent. On termination you pay for work performed and any committed fees up to that date, we hand back your data, and access to the platform ends.
We may update these terms and will change the date at the top of the page when we do. For clients, material changes take effect at the start of the next renewal period and we will tell you in advance.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. No third party may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
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