Autopilot for field service
The back office that runs itself.
Fridai's AI agents take every job from first call to paid invoice. Your engineers stay on the tools. Your office only steps in when something needs a person.
Built and proven inside a UK field service contractor.
5 messages in. Nobody in the office has touched them yet.
The problem
The bottleneck isn't your team. It's the admin.
Your job management system records the work. Moving each job on still takes manual steps, one screen at a time.
Every step is manual
Open the job, read it, decide, click. Multiply that by every job, every day, and that's your office.
AI tools still need a driver
Bolt-on AI tools each cover one step, like answering the phone. Someone still has to check the rest and press the button.
Growth means more admin
Win more work and you hire more office staff to process it. The margin never catches up.
Adding AI to a screen makes the screen faster. It doesn't remove the step.
| Copilot: AI assistants | Autopilot: Fridai | |
|---|---|---|
| Who does the work | Your team, with AI help | Agents, with your team on exceptions |
| What you buy | A tool that helps | The work, done |
| Who adapts | Your team learns the tool | The agents are built around your process |
| Your data | Tidied up after the fact | Captured clean at source |
| How you pay | Per seat, per month | A fixed-price build, then a monthly retainer |
The digital workforce
Ten agents. One job, start to finish.
Each agent does one role your office does today, in the order a job actually runs. They hand work to each other, and anything outside your rules goes to a person.
Before the visit
Reads every email and portal request and logs the job.
Works out the fault, the risk and the parts needed.
Books the right engineer for the job.
Orders materials and times deliveries to the job.
On the day
Keeps the customer updated by text and email.
After the visit
Checks the engineer's report and uploads it to client portals.
Quotes follow-on work and chases open quotes.
Raises the invoice and chases payment.
Running the business
Reports live and answers questions in plain English, like margin by contract.
Spots anything outside the rules and routes it to the right person.
People stay where they matter.
Fridai doesn't replace your team. It takes away the screen work so they can do the parts only people can.
- Engineers on the tools, not on the paperwork
- A small exception desk for the judgement calls
- Account managers who own the relationships
Does your business work differently? Every build is shaped around how you work.
Safe by design
AI you can audit.
Every action is logged: what was done, when and why.
Agents decide, but fixed rules check every price and invoice before it goes out.
Anything unusual is handed over with the context already attached.
Agents work alongside your team first, and take over once they've proved it.
Proof, not promises
Built inside a working field service business.
Fridai started inside Hybrid Solutions Group, a national contractor that grew from a sole trader. As the group grew, every new contract meant more emails to turn into jobs, more job sheets to price and more invoices to chase. Every agent was built for our own jobs first, and runs on them today.
“We built Fridai because we needed it. The software stored the work, but people did the moving.”
Partners and integrations
Works on top of the systems you already use.
Fridai runs inside your job management, accounts and email. Your team keeps the systems they know, and the agents do the admin in them.
Partner
Also MRI, client portals and shared inboxes.
How you start
Start small. Let the results earn the next step.
Build
We map how your jobs run, then build agents around your process and connect them to your systems.
Fixed quote up frontGo live
Agents run alongside your team and take over one workflow at a time, once they've proved they get it right.
You approve each stepRun and grow
We monitor, maintain and improve every live workflow, and add new ones when you're ready.
Monthly retainerPricing
Built around your business. Priced on application.
Every Fridai build is shaped around how your business runs, so we quote each one individually. You get a fixed quote for the build before anything starts.
- Monitoring and correcting every live workflow
- Keeping agents working as your systems change
- Tuning as your volumes and contracts move
- Support from the team that built it
No two field service businesses run the same way: different contracts, client portals, SLAs and systems. Building around how you work means the agents fit your business, not the other way round.
Questions
What people ask us first.
Do I have to change my job management system?
No. Fridai works on top of the system you already run, so your team keeps using it and the agents do the admin inside it.
Will this replace my office team?
It replaces the screen work, not the people. Your team moves to the work that needs judgement: exceptions, customers and growing the business. Most businesses use it to take on more work without adding admin headcount.
What happens when an agent isn't sure?
It stops and hands the job to a person, with everything it knows attached. Agents only act inside the rules agreed for your business, and every action is logged.
How long does it take to get going?
It depends on the build, and your quote sets out the timeline. Workflows go live one at a time, so you see results before the whole build is finished.
Is it only for field service?
Field service is where we started and where we know the work best. The same approach fits any business that runs from enquiry to invoice, so talk to us if that's you.
How much does it cost?
Every build is priced on application. You get a fixed quote for the build before anything starts, then a monthly retainer to run, monitor and improve it.
Where does my data live?
In one clean, auditable database hosted in London. Every job, quote, invoice and agent decision is recorded, and managers can ask questions of it in plain English, such as margin by contract or cash tied up in unbilled work, from the AI assistants they already use.
Book a demo
Tell us what's eating your office's time.
We'll come back within one working day to arrange a call. If it's a fit, we'll show you how your own jobs would run on Fridai.
Rather book straight in?
Pick a time for a demo ↗